Questions
Everything families ask us
Can a Gathered Love keepsake be a complete surprise for the recipient?
Yes, and surprises are the favorite kind of Gathered Love order. The organizer shares the collection link quietly with family and friends, Gathered Love gathers and edits the clips, and the guest of honor knows nothing until the keepsake video plays at the celebration. The recipient never lifts a finger and simply receives the finished keepsake.
Who invites family and friends to send video messages?
The person who orders the Gathered Love keepsake sends the invitations, and it takes about five minutes. The filming guide includes ready to send invitation text to forward with the collection link by group chat, text, or email. From that moment Gathered Love takes over: collecting clips, checking quality, and following up with anyone who has not sent a message yet.
How many video clips can a Gathered Love keepsake include?
The Starter Keepsake ($99) includes up to 12 video clips or photos, the Signature Tribute ($179) up to 20, and the Legacy Tribute ($279) up to 35. Extra clips are $5 each on any Gathered Love package.
How does Gathered Love collect videos from everyone?
After an order is placed, Gathered Love sends a simple upload link and a one page filming guide to share in the family group chat, by text, or by email. Loved ones record a short message on their phone and upload it in one tap. Gathered Love collects every clip, checks the quality, and sends gentle reminders so nothing falls through the cracks.
What happens if someone sends a video clip late?
Every Gathered Love order has a clear submission deadline, and the 5 day delivery window starts when that deadline passes. Clips that arrive after the deadline can usually still be added for a $25 late add fee, as long as the keepsake video has not been delivered yet.
How fast is a Gathered Love keepsake video delivered?
A finished Gathered Love keepsake video is delivered within 5 days of the submission deadline. When the celebration is sooner than that, 48 hour rush delivery is available for $59, subject to availability, with the rush fee refunded in full if the timeline cannot be met.
Can video messages be in different languages?
Yes. Gathered Love includes messages in any language exactly as they were recorded, and families love it when they are. English captions for non English clips can be added as a small add on, quoted by the number of clips.
How long should each person's video message be?
Thirty seconds is the ideal length for a Gathered Love video message: enough to say something meaningful and short enough to keep the keepsake moving. Each contributor clip is capped at 30 seconds, clips that run much longer may be trimmed, and written tributes should stay under 500 characters.
If a keepsake has 20 clips, will it run much longer than 8 minutes?
No. Each contributor sends up to 30 seconds, and the Gathered Love editor uses only the best 5 to 15 seconds from each clip: the warmest moment, the laugh, the line that lands. Twenty clips become one tightly woven keepsake video where every second counts, so contributors should not send more than 30 seconds.
What if some contributors film vertically and others in widescreen?
Gathered Love handles mixed orientations in editing, using blurred fill backgrounds, thoughtful cropping, and creative framing so every clip looks intentional in the finished keepsake. The filming guide asks contributors to film sideways, but a portrait clip has never ruined a Gathered Love keepsake.
What occasions does Gathered Love make surprise video keepsakes for?
Gathered Love makes surprise video keepsakes for milestone birthdays, anniversaries, weddings, graduations, retirements, baby celebrations, naming ceremonies, and memorials. If the people someone loves are gathering for it, Gathered Love can make a keepsake for it.
What if changes are needed after the first viewing?
Every Gathered Love package includes one round of revisions after the first viewing. Additional revision rounds are $35 each.
How is a Gathered Love keepsake delivered and shared?
Gathered Love delivers a high quality video file through a private download link, sized for playing at the party, sharing on WhatsApp, and keeping safely forever. The finished keepsake video belongs to the family that ordered it.
How much does a Gathered Love keepsake video cost?
Gathered Love keepsake videos cost $99 for the Starter Keepsake, $179 for the Signature Tribute, and $279 for the Legacy Tribute. Optional add ons are 48 hour rush delivery for $59, extra clips for $5 each, and extra revision rounds for $35 each. Larger or unique celebrations can request a custom quote at hello@gatheredlove.com.