Privacy Policy

Last updated: June 12, 2026

Gathered Love exists because families trust us with their most personal moments. This policy explains what we collect, why, and how we protect it.

What we collect

Order information: your name, email, phone number, the occasion, and details about the film's recipient that you choose to share.
Contributed content: video messages, photos, and written notes uploaded by the people you invite, along with the contributor's name and relationship to the recipient.
Basic website data: our hosting provider records standard server logs. We do not run advertising trackers.

How we use it

We use your information for exactly one purpose: producing and delivering your keepsake film, and communicating with you about your order. We do not sell personal information. We do not use your content for advertising, social media, AI training, or any promotional purpose without your separate written permission.

Children's content

Clips often include children, and we treat them with extra care. By submitting a clip featuring a minor, the contributor confirms they are the child's parent or guardian or have that person's consent. We never publish content featuring minors.

Where content is stored

Order details and clips are stored in reputable cloud services (such as Google Workspace) with access limited to the people working on your film. Finished films are delivered through private links.

How long we keep it

Source clips and project files are permanently deleted 90 days after your film is delivered, unless you ask us to delete them sooner or arrange extended storage. Order records are kept as required for accounting purposes.

Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (and your family's content) at any time by emailing us. Contributors may also contact us directly to have their clip removed before the film is finalized.

Contact

Privacy questions or requests: hello@gatheredlove.com